Shipping Policy

SodaiPolly is committed to delivering your orders efficiently and securely. This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased through our website.

1. Shipping Locations

  • We offer delivery services across Bangladesh.
  • Currently, we do not support international shipping.

2. Delivery Time

  • Orders are processed and shipped within 2-3 business days after order confirmation.
  • Standard delivery time is 3-7 business days, depending on your location.
  • Delivery times may vary due to unforeseen circumstances such as holidays, weather conditions, or courier delays.

3. Shipping Charges

  • Shipping charges are calculated based on the product weight, size, and delivery location.
  • Shipping fees, if applicable, will be clearly displayed during the checkout process.

4. Payment Methods

  • We accept Cash on Delivery (COD) for your convenience.
  • Full payment must be made in cash to the delivery agent upon receiving the product.
  • Please ensure you have the exact amount ready, as delivery agents may not carry change.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email or SMS with a tracking number to monitor your delivery status.
  • For assistance with tracking, please contact us at info@sodaipolly.com or call us at 01302561423.

6. Delivery Attempts

  • Our courier partner will make up to two delivery attempts. If the order cannot be delivered due to incorrect address or unavailability, it will be returned to us.
  • Re-delivery may incur additional shipping charges.

7. Damaged or Missing Items

  • If your package arrives damaged or items are missing, notify us within 24 hours of delivery.
  • Contact us with your order number and photos of the damaged items for resolution.

8. Incorrect Shipping Information

  • SodaiPolly is not responsible for delays or failed deliveries due to incorrect shipping addresses provided by customers.
  • Ensure your delivery information is accurate before placing an order.

9. Cancellation or Changes

  • Orders cannot be modified once they are shipped.
  • To cancel or update your order, contact us immediately at 01302561423 before the order is dispatched.

10. Contact Us

For any questions or concerns regarding shipping, please contact:

SodaiPolly
Address: 80, Motijheel C/A, Jiban Bima Bhaban (3rd Floor), Dhaka 1000, Bangladesh
Phone: 01302561423
Email: info@sodaipolly.com

We are dedicated to ensuring a smooth and convenient shopping experience. Thank you for choosing SodaiPolly!